Dolphins Turf - Frequently Asked Questions

Question 1

What are the check-in and check-out times?

Accepted Answer

Our standard check-in time is 1:00 PM and check-out time is 11:00 AM. Please contact us if you need to arrange for an early check-in or late check-out, and we will do our best to accommodate, subject to availability.

Question 2

Is breakfast included with the stay?

Accepted Answer

Yes, a complimentary homemade Kerala breakfast is included with your stay. We also offer other meals (lunch and dinner) prepared to your preference, available when ordered in advance.

Question 3

Do you allow pets?

Accepted Answer

We love pets! However, to ensure the comfort and safety of all our guests, please contact us in advance to discuss our pet policy and any applicable charges or restrictions.

Question 4

What is your cancellation policy?

Accepted Answer

Our cancellation policy varies depending on the booking season and rate. Generally, we offer a full refund for cancellations made at least 14 days prior to arrival subject to any agreed condition. Please refer to your booking confirmation for specific details or contact us directly.

Question 5

Is there Wi-Fi available?

Accepted Answer

Yes, we provide complimentary Wi-Fi access for all our guests throughout the property.

Question 6

How far is Dolphins Turf from the beach?

Accepted Answer

Dolphins Turf is a beach-front property with direct access to Thiruvizha beach. You can step out directly onto the sand from our property.

Question 7

Can you arrange airport transfers or local transportation?

Accepted Answer

Yes, we can help arrange airport transfers from Cochin International Airport (COK) as well as local transportation like taxis or auto-rickshaws for sightseeing. Please let us know your requirements in advance.

Question 8

Are there restaurants or shops nearby?

Accepted Answer

While we offer homemade meals, there are local restaurants and small shops within a short driving distance in the Mararikulam and Arthunkal areas. Alappuzha town, with more extensive options, is about 20km away. Swiggy and Zomato available for ordering online.

Question 9

What amenities are provided in the rooms?

Accepted Answer

All our rooms are equipped with comfortable beds, attached modern bathrooms, air conditioning, fresh linens, towels, and electric kettles with tea/coffee supplies. Beach and sea-facing rooms offer stunning views.

Question 10

Is the property suitable for families with children?

Accepted Answer

Absolutely! Dolphins Turf is a family-friendly property. The direct beach access provides a great natural playground. We can also cater to specific meal requests for children. Please inform us of any special requirements.

Question 11

What security measures are in place at Dolphins Turf?

Accepted Answer

To ensure the safety and security of our guests, Dolphins Turf is equipped with CCTV surveillance cameras in common areas.

Frequently Asked Questions